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Just like you have car and homeowners insurance to protect your investments, Allianz Travel Insurance can keep your travel budget safe from the unexpected—giving you peace of mind throughout your entire trip.
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How do I purchase travel insurance?
Simply select travel insurance on the payment page when booking your flights — it’s the easiest and often the most affordable way to protect your trip. If you declined the travel insurance offer, you can still protect your trip online or call Allianz Global Assistance at 1-866-681-6003.
What if I have a pre-existing medical condition?
Allianz Travel Insurance plans can protect you from losses due to a pre-existing medical condition if you meet the following requirements:
- Travel insurance is purchased within 14 days of booking your flights.
- You are a U.S. resident when the insurance is purchased.
- You are medically able to travel when the insurance was purchased.
If you do not meet all of these requirements, you can still purchase insurance. But you will not be protected from any loss due to a pre-existing medical condition.
Terms, conditions, and exclusions apply to all plans.
What does the 24-hour assistance do for me?
Your Allianz Travel Insurance plan includes assistance services that can help you solve travel-related problems on the go, from reporting lost baggage to helping you find a hotel to locating emergency medical treatment. Wherever you’re traveling, Allianz Global Assistance’s team of travel experts is available to help.
- Within the United States, Canada, Puerto Rico and the U.S. Virgin Islands, call toll free at 1-800-654-1908
- Outside the United States, call collect at 1-804-281-5700
How can I file a claim?
For your convenience, you can file a claim and check its status using Allianz Global Assistance’s online claim management portal or their free TravelSmart™ app. If you need help at any point during the claims process, you can always contact their award-winning assistance team at 1-800-284-8300.
What if I have to rebook my trip to a later date?
If you change the dates of your trip, you may move your plan coverage dates to cover a new or rescheduled trip anytime within 770 days from date of initial insurance purchase. Coverage dates must be updated prior to traveling and prior to any loss for which you seek coverage.
There are two options to take advantage of this opportunity:
- If you know the dates of your rescheduled trip, please go to the Manage a Policy page at https://www.etravelprotection.com/HawaiianAirlines/home to update the travel dates associated with your plan.
- If you do not yet know your new travel dates, call Allianz Global Assistance at 1-866-681-6003 to put your plan on hold to use later. Once you know your new travel dates, please contact Allianz Global Assistance to update your plan’s travel dates to cover your new trip.
Have more questions?
Visit our Frequently Asked Questions at eTravelProtection.com/HawaiianAirlines/FAQ
Allianz Global Assistance Contact Information
Need additional assistance? Here’s Allianz Global Assistance’s contact information.
Phone Number: Toll free 1-866-681-6003 in the US (Country Code 001) Hours of Operation: 24 hours a day / 7 days a week Email: Hawaiian@allianzassistance.com
