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One basic example of this is requiring animal handling training for each and every person in your staff—whether they’re directly working with animals or not. Simple tips on how best to regain control of a large, excited dog or how to recognize when an animal is in distress can go a long way. While insurance can clean up messes after the fact and be a financial life-saver for your organization, it does little to alleviate concerns and reputation loss associated with any mishap. It’s up to you to mitigate risk wherever possible.
Other examples of this include requiring defensive driving training for any staff members transporting pets, ensuring all groomers have completed training and teaching basic best practices on preventing the transmission of disease between animals. Not only will all of this training lessen your risk, but you can also communicate it to potential clients to assure them about your practices.
How can you use pet-care software in tandem with pet business insurance?
The benefits of standardized training go a long way. However, one of the easiest things you can do to mitigate risk has little to do with employee training or your pet business insurance.
Investing in a strong pet-care management software from the start is invaluable in decreasing risk. With a platform like Gingr, you can:
- Track vaccination records and be notified when a guest is due for updated shots. This prevents you from bringing in an unvaccinated (or not recently vaccinated) animal and putting your staff and other animals in your care at risk.
- Record staff notes about particular guests. After the owners, your staff has the greatest insight into a pet’s behavior. Give staff members an easy way to keep notes on the behavior of particular animals. For example, if you have a particularly aggressive dog coming in, everyone working with them is aware. Custom icons can help with quick alerts to ensure awareness of “risky” pets.
- Maintain a clear picture of your scheduling abilities at any given moment. While you may want to adopt a “the more the merrier!” mindset, there’s no denying that your staff can only safely care for a certain amount of pets at any given time. Ensure your staff scheduling (including specialist scheduling) and client reservations are balanced in real-time.
- Allow the online signing of waivers. Ensuring all needed waivers are signed by clients and kept in order by your staff is essential to protect your business. With online waiver signing, guests are more likely to review and sign waivers in a timely manner—and you can keep track of those waivers through one platform.
- Ensure secure check-in and check-out of guests. There’s no denying there will be certain times of day that are busier than others— for example, the pre-work drop-off rush may be hard to handle on some days. With easy one-click check-in, you ensure animals are checked in securely during even the busiest of morning rushes.
Putting strong operating procedures in place and making sure they’re clearly communicated to your staff is your best defense against conflicts. Pet-care software is the tool that will help you do so.