Grange Auto Insurance Review: Strong Coverage Options and Customer Service, but Average Rates

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Grange Insurance is a regional insurer focused in the upper Midwest. It has good insurance coverage options and very strong customer service. However, its prices are slightly above average.

Grange auto insurance: Our thoughts

Grange Insurance has strong customer service and impressive insurance coverage options for a company of its size, but its rates weren’t as competitive as other major insurers. So if you’re focused exclusively on a cheap rate, Grange may not be the best option.

Insurance from Grange is only available through independent agents, which has positive and negative sides to it. On the positive side, you’ll be able to have a person-to-person relationship with someone who understands your insurance needs and who can comparison shop among different companies for you — not just Grange. However, it also means you can’t simply go on Grange’s website to get a price like you can with many other insurers — you’ll have to pick up the phone or visit an insurance agency to get a quote.

We were very impressed with the accessibility of Grange’s claims service. Besides contacting your own insurance agent, you can file a claim online, over the phone or inperson at one of Grange’s local claims centers. The direct phone numbers and email addresses of every person in Grange’s claims department are all available online, so you’ll likely be able to get your claims-related issues addressed promptly without navigating a complex phone menu. Additionally, the Grange website has a lot of detail about what to expect from them during the claims process and how to ensure the process goes smoothly.

Grange’s prices for car insurance were slightly more expensive than at competing top insurers. We found that rates at Grange were about 7% above average across four driver profiles. However, we also determined that single drivers may find below-average prices for coverage: Grange’s rates were about 10% cheaper than average.

Grange Insurance is available in 13 states, mostly in the Midwest: Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia and Wisconsin.

Bottom Line: Strong customer service, especially when it comes to the claims process, offset this company’s slightly higher-than-average cost of car insurance.

Cost of Grange auto insurance vs. competitors

Grange’s insurance rates were slightly more expensive than its competitors: We found that Grange’s rates were about 7% higher in price than competing insurers across four sample driver profiles.

However, the one exception was rates for our 30-year-old single driver. For that profile, Grange’s rates were about 10% less than average; so if you’re only shopping for insurance for yourself, Grange may be a more appealing option.

Notably, the company provides a discount to all new customers that enroll in their telematics program, OnTrack Telematics. Once you’ve enrolled, there’s a 90-day driving assessment. Your score from that assessment will determine whether you receive a discount, and its size, at your next policy renewal.

Grange auto insurance coverages

For a smaller insurer, Grange provides a solid range of additional coverages beyond the basics. For example, you can get glass repair coverage, which won’t apply a deductible when repairing your windows or windshield if it can be repaired instead of replaced, as well as original equipment manufacturer (OEM) part coverage, which guarantees your car will be repaired with parts made by your car’s manufacturer after a crash.

However, you’ll still miss out on some benefits that are common at larger insurers, such as coverage for custom parts or transportation expense reimbursement.

Notable optional auto coverages from Grange Insurance

Standard and legally required insurance coverages from Grange

Grange auto insurance reviews and ratings

Grange insurance has very strong reviews from consumers. It received a complaint ratio score of 0.64 from the National Association of Insurance Commissioners, meaning that the company has been the subject of much fewer complaints than would otherwise be expected from a company of this size.

Additionally, the company has positive financial strength ratings. Grange’s A rating from A.M. Best indicates an “excellent” ability to pay out claims regardless of financial climate or other mitigating factors.

Grange insurance subsidiaries:

Note that Grange Insurance is not affiliated with Grange Insurance Association, based in Seattle, or National Grange Insurance, based in Keene, New Hampshire.

Methodology

ValuePenguin’s analysis used insurance rate data from Quadrant Information Services. These rates were publicly sourced from insurer filings and should be used for comparative purposes only — your own quotes may be different.

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