Farmers Home Insurance Review 2022: Coverage & Cost

Here are the top best Farmers flood insurance voted by readers and compiled and edited by our team, let’s find out

Farmers Home Insurance Customer Reviews

As part of our evaluation of Farmers, we analyzed more than 100 Farmers homeowners insurance customer reviews to see how policyholders view their experience with the provider. Like other providers that offer home and auto insurance, a significant number of Farmers insurance reviews are from auto policyholders.

However, some common complaints and positive review trends emerged from homeowners. Some reviewers complained about Farmers having limited customer service hours. Others highlighted rate increases, which is a common pain point in the homeowners insurance industry.

Dozens of reviews praised the assistance they received from their local Farmers insurance agents. Multiple reviewers also highlighted how cost-competitive Farmers was thanks to its multitude of discounts.

When we reached out to Farmers to address these customer reviews, Trevor Chapman, the director of communications at Farmers, stated, “We’re pleased customers are happy with the value they receive from Farmers and the local Farmers agents who provide industry-leading products and service to customers across the country.”

Here’s what some Farmers customers shared about their experience in reviews filed with ConsumerAffairs and the BBB*:

“We have had our insurance with Farmers Insurance, Auto and Home since 2005. They have always been there for us, by email, phone, letters. They will not hesitate to fax or email much needed information to us, no matter where we are. *******************s office was close to my home, easy access, Lori and *********** are always available, ready to listen, give us options and advice! I recommend Family and friends to J ***************** office because I know that they will get the service, advice, options they need with professional, knowledgeable, friendly and concerned Insurance advisors.” —Mary D via BBB

“Farmers stepped up when I had my house fire and took care of us immediately! We never had to worry about anything and customer service was fantastic! I didn’t realize how good my insurance was until I actually needed it. My insurance plan was based on recommendations made by my agent, Mary A*****, and it met all of my needs!” —Christina G via BBB

“They offered better options at a better price and their rates were very comparable. Their customer service was also a lot better than most of the others. They are pretty easy to get a hold of most of the time and they actually listen to what you have to say. However, it would be nice if they had 24 hour customer service. There have been times that something happened over the weekend and were unable to get a hold of anyone.” —Kim via ConsumerAffairs

“I had a friend within the company who put me in contact with an agent. I liked what they were able to offer me. Also, their customer service people are fantastic! When I had to file a claim they were extremely knowledgeable and kept me calm. I love all their online capabilities and the commercials are just a hoot and a half! However, the homeowners’ insurance policy was a bit confusing to understand. I didn’t like the fact that I needed to call in to have certain aspects explained to me.” —Ben via ConsumerAffairs

*Reviews accurate as of June 2022

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